Shangri-La Rasa Sayang, Penang

love the complementary for rasa wing benefits especially for welcome drink, afternoon tea and cocktails not enough time to get complimentary soft drinks, coffee and tea at pool ( will come again and try ) room service - the best breakfast nice especially stall outside teh tarik staff at concierge the best, they greet us and remember our room and remind us to come for cocktail, explain about bf staff at cocktail all nice and serve well. will come again and stay at rase wing only and not garden looking forward ground room / family room

Room in Garden wing, spacious and even with an extra bed for our child, there was plenty of space. The room had a balcony with a table and chairs and a gate to a small garden overlooking the pool. The air conditioning will go off as soon as you open the balcony doors and there is a ceiling fan in the room which you could use instead. A lot of thought went into setting up the room. Complimentary "tau sar pneah", a local biscuit was replenished everyday. What a special touch! The breakfast spread was brilliant. Suggestions for improvement: Where were the Penang Hokkien Mee, Nyonya Kuih and Char Koay Kak and Chee Cheong Fun?! These were sadly missing even though Penang the food paradise is famous for these dishes! We loved the durian ice potong and ice creams available at breakfast. Housekeeping staff were all very courteous and friendly and would greet you everywhere you went. They performed their work impeccably. The many deckchairs facing the beach for guests to relax under the shady palm trees was amazing and the hammock was the icing on the cake. Brilliant stuff!

The staff are incredible and really want to please. Any issues, they will endeavour to resolve them. I would advise staying on the Rasa wing if you are without children as you will benefit from access to the quiet pool (where you will see the cutest monkeys and even a monitor lizard or two!) and you can also enjoy the afternoon tea.

the pool was big and close to the bar / restaurant, housekeeping were attentive

breakfast has a lot of selections. good